Refund policy

Last updated: February 17, 2026

Thank you for shopping with Manifest thread. We take pride in delivering quality products and ensuring customer satisfaction. However, if you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return under the following conditions:

  • The item must be returned within 14 days (or your chosen timeframe) from the date of delivery.

  • The product must be unused, unworn, and in original condition.

  • All original packaging, tags, accessories, and documentation must be included.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Custom or personalized products

  • Final sale or clearance items

  • Gift cards

  • Items damaged due to misuse or improper handling

  • Products returned without original packaging

  • Products showing signs of wear or usage

  • scratched, stained broken or torn items will not be accepted.

3. Return Process

To initiate a return:

  1. Contact us at care@manifestthread.com with:

    • Order number

    • Product details

    • Reason for return

    • Photos if product is damaged or defective

  2. Once approved, we will provide return instructions and shipping details.

  3. Ship the item securely packaged to prevent damage during transit.

Items returned without approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

  • If a refund is issued, return shipping may be deducted from the refund amount.

We recommend using trackable shipping services, as we are not responsible for lost return shipments.

5. Refunds

Once your returned item is received and inspected:

  • You will receive notification of approval or rejection.

  • Approved refunds are processed to the original payment method.

  • Refunds may take 5–10 business days to appear depending on your payment provider.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.

  • Provide photos of the product and packaging.

  • We will offer replacement or refund at no additional cost.

7. Exchanges

we replace only if they’re damaged from our end.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank as processing time may vary.

If you still have not received your refund, contact us.

9. Order Cancellation

Orders can only be cancelled before shipment. Once shipped, cancellation is not possible and the return process must be followed.

10. Refused Deliveries

If a delivery is refused or unclaimed and returned to us, shipping and handling charges may be deducted from the refund.

11. Contact Information

For return or refund inquiries, contact:

Manifest Thread
Email: care@manifestthread.com